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Customer
Care
Customer Care visits are carried out by our Sales Director, visiting
existing customers to review service and support. This has been
well received by our customers and feedback is reported to the board
of directors. One example of constructive feedback, resulted in
our software support department extending their availability to
12 hours per day 7am to 7pm
for a two-week period each year, to assist customers through the
yearly payroll updates.
The HBP User Group
Since 1999 our User Group has met regularly and is exclusively for
customers. Providing the opportunity to meet and discuss with representatives
of HBP and our software partners Goldmine, it has received excellent
feedback and has many regular attendees.
Topics covered in the past include:-
- Exclusive previews of new modules and enhancements
- Guest speakers on current topics such as payroll esubmissions
- Demonstrations of enhancements to improve productivity within
existing software
- Complimentary solutions such as Accounts Software
and Internet Marketing
- Networking opportunities with other users
Invitations are sent out via e-mail and the post so you will be
notified of future meetings.
Our Consultants and Support Team also produce Help Sheets and FAQ Guides
to help customers with simple, recurring problems. These are distributed
via email or post and are in Adobe Acrobat Fomat. Since their inception
they've been very popular and have often avoided a call to the support
lines.
To view the Example help sheet, click
here.
HBP's unique relationship with it's customers starts by employing
a team dedicated and entrusted with understanding your needs and
developing the value creation exercise into a reality. Team members
include experts from sales, business management, accounts systems
and product development. This team is responsible for making sure
you accomplish your long- and short-term business objectives from
all HBP has to offer, at every stage of the relationship.
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